ShipX User Agreement

Effective Date: May 15, 2026 | Last Updated: May 15, 2026

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer," "you," or "your") and ShipX Inc ("ShipX," "we," "us," or "our"). By accessing or using the ShipX (formerly known as SG Link) platform at shipx.asia, our mobile applications, or any services provided by ShipX, you agree to be bound by these Terms. If you do not agree, you must discontinue use of our services immediately.

If you are entering into these Terms on behalf of a business entity, you represent and warrant that you have the authority to bind such entity to these Terms.

2. Description of Services

ShipX is an AI- and technology-enabled cross-border logistics aggregator platform that provides international shipping services for businesses in Southeast Asia. Our services include first-mile pickup, consolidation, customs clearance facilitation, international freight forwarding, and last-mile delivery coordination across 200+ destinations through our network of 45+ carrier partners.

ShipX operates as an intermediary and logistics aggregator. We do not own or operate transportation assets. Actual carriage of goods is performed by third-party carrier partners under their own terms and conditions of carriage.

3. Account Registration and Security

To use our services, you must create an account and provide accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify ShipX immediately of any unauthorized use of your account.

ShipX reserves the right to suspend or terminate accounts that provide false information, violate these Terms, or engage in fraudulent activity.

4. Shipment Terms and Conditions

4.1 Sender Obligations

The sender is responsible for ensuring that all shipment contents comply with applicable export and import laws, are properly packaged and labeled, and are accurately declared. Prohibited and restricted items as defined by ShipX, carrier partners, and relevant authorities must not be shipped. The sender bears full responsibility for any consequences arising from non-compliance.

4.2 Customs and Duties

All customs duties, taxes, and import fees are the responsibility of the sender or recipient as applicable. ShipX may facilitate customs clearance but does not act as the importer of record. Delays caused by customs inspection or regulatory holds are not the responsibility of ShipX.

4.3 Transit Times

Transit time estimates provided by ShipX are indicative only and do not constitute guaranteed delivery dates. Actual transit times may vary due to carrier schedules, customs processing, weather, force majeure events, or other factors outside our reasonable control.

5. Pricing and Payment

Service fees are quoted based on shipment dimensions, weight, origin, destination, and selected service level. Quoted prices are subject to adjustment for weight discrepancies, dimensional weight recalculations, surcharges, or additional services. Payment terms are as agreed upon account setup. ShipX reserves the right to suspend services for overdue accounts.

6. AI and Technology-Enabled Services

ShipX uses artificial intelligence and automated systems to optimize routing, pricing, and customer service. Our platform may employ AI-powered features including automated shipment tracking analysis, predictive routing optimization, intelligent customer support, and data-driven pricing. These AI features are tools to assist operations and do not replace human oversight in critical decision-making.

Our CRM and internal systems use AI to process business communications, enrich customer data from publicly available sources, and analyze contracts. By engaging with ShipX, you acknowledge and consent to this automated processing as further described in our Privacy Policy.

7. Data Processing and Tracking

ShipX uses cookies, analytics tools (including Google Analytics GA4), advertising pixels, and similar tracking technologies on its platform. Shipment data, including origin, destination, weight, dimensions, and delivery status, is processed and stored to provide our services and improve our platform. For full details on how we collect, use, and protect your data, please refer to our Privacy Policy at shipx.asia/privacy-policy.

8. Intellectual Property

All content, trademarks, logos, software, and technology comprising the ShipX platform are the exclusive property of ShipX Inc or its licensors. You may not reproduce, distribute, modify, or create derivative works of any ShipX intellectual property without prior written consent.

9. Limitation of Liability

To the maximum extent permitted by law, ShipX Inc shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to the use of our services. Our total aggregate liability for any claim arising under these Terms shall not exceed the total service fees paid by you to ShipX in the twelve (12) months preceding the claim.

ShipX's liability for loss, damage, or delay of shipments is governed by our Compensation Policy, which forms part of these Terms. Carrier-specific liability limits may also apply as set forth in the applicable carrier's terms of carriage.

10. Indemnification

You agree to indemnify, defend, and hold harmless ShipX Inc, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable legal fees) arising from your use of our services, your breach of these Terms, or your violation of any applicable law or regulation.

11. Force Majeure

ShipX shall not be liable for any failure or delay in performance caused by events beyond our reasonable control, including natural disasters, war, terrorism, pandemics, government actions, strikes, power failures, internet disruptions, or carrier operational disruptions.

12. Termination

Either party may terminate the service relationship by providing written notice. ShipX reserves the right to immediately suspend or terminate your account for breach of these Terms, fraudulent activity, or any conduct that may harm ShipX or its users. Upon termination, all outstanding fees remain payable.

13. Modifications to Terms

ShipX may modify these Terms at any time by posting updated Terms on our website with a revised Effective Date. Continued use of our services after such modification constitutes acceptance of the updated Terms. For material changes, we will make reasonable efforts to provide advance notice.

14. Governing Law and Dispute Resolution

These Terms are governed by the laws of Singapore. Any disputes arising from or related to these Terms shall be subject to the exclusive jurisdiction of the courts of Singapore. The parties may agree to resolve disputes through binding arbitration in Singapore in accordance with recognized arbitration procedures.

15. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

16. Postal License and Regulatory Compliance

ShipX operates under postal license number [INSERT UPDATED POSTAL LICENSE NUMBER] issued by the relevant regulatory authority. ShipX complies with all applicable postal service regulations, customs laws, and international shipping conventions in each jurisdiction where it operates.

17. Contact Us

For questions about these Terms, contact us at:

ShipX Inc Email: info@shipx.asia Address: 28 Street No. 6, Bay Hien Ward, Ho Chi Minh City, Vietnam Website: https://shipx.asia