Privacy Policy

Effective Date: May 15, 2026 | Last Updated: May 15, 2026

1. Introduction

This Privacy Policy describes how ShipX Inc ("ShipX," "we," "us," or "our"), a cross-border logistics platform, collects, uses, shares, and protects the personal information of individuals and businesses that engage with our services. ShipX (formerly known as SG Link) operates its platform at shipx.asia and related applications.

By accessing or using our platform, you acknowledge that you have read and understood this Policy and agree to the practices it describes. If you do not agree, please discontinue use of our services.

2. Information We Collect

2.1 Information You Provide

When you register for an account, request services, complete forms, or communicate with our support team, you may provide details such as your full name, email address, phone number, billing and shipping addresses, payment details, company name, tax identifiers, and business registration information.

2.2 Information Collected Automatically

We gather technical information automatically when you access our website or platform, including your IP address, browser type, operating system, device identifiers, location data (where legally permitted), and records of the pages you visit or features you use.

2.3 Information from Third Parties

We may obtain information from third-party partners such as logistics carriers, payment processors, marketplace platforms, and verification services to facilitate your transactions and maintain security.

3. AI and Automated Data Processing

ShipX employs artificial intelligence and automated processing technologies to enhance service delivery and operational efficiency. This section describes how these technologies interact with your data.

3.1 CRM and Lead Management

Our internal Customer Relationship Management (CRM) system uses AI-powered features to manage business relationships, including: AI-assisted lead enrichment that supplements business contact information using publicly available data sources; automated contact enrichment to maintain accurate records of business counterparties; and AI-powered contract analysis for extracting key terms, dates, and milestones from uploaded business documents (PDF and Word formats).

3.2 Email Intelligence

Business communications processed through our systems may be analyzed using AI to extract relevant information such as message tone, key topics, named entities, and suggested follow-up actions. This processing is applied to business-to-business communications only and is designed to improve responsiveness and service quality.

3.3 Analytics and Insights

We use AI-powered analytics tools internally to derive operational insights from aggregated data. These tools may translate natural-language queries into database queries that are executed with strict access controls, ensuring that users only access data they are authorized to view.

3.4 Data Processing Safeguards

All AI processing is subject to the following safeguards:

AI enrichment data is cached for a maximum of 30 days before requiring re-verification
Automated processing results are subject to human review before material business decisions
Role-based access controls restrict who can access AI-processed data within our organization
Rate limiting is applied to prevent excessive automated data processing
Contract analysis caching does not automatically refresh; documents are analyzed once unless re-triggered by an authorized user

4. Cookies and Tracking Technologies

Cookies and similar technologies play an important role in the functionality of our services. They enable us to remember your settings, authenticate your account, improve security, and deliver a more personalized experience. We also use cookies to measure traffic, analyze site performance, and support marketing campaigns. We may deploy analytics services including Google Analytics (GA4) and advertising tracking pixels to understand user behavior and optimize our marketing efforts.

You have the ability to control or disable cookies through your browser settings; however, please note that certain features of ShipX may not work properly if cookies are disabled.

5. How We Use Your Information

The information we collect is used to provide the services you request, including account management, shipment processing, order fulfillment, billing, and customer support. We also process information to improve and optimize our platform, conduct internal analytics, protect the integrity of our systems, prevent fraudulent activity, and ensure compliance with applicable laws and regulations. When permitted by law and with your consent where required, we may use your contact details to send you updates, promotional offers, and marketing communications. You may opt out of such communications at any time.

6. Legal Bases for Processing

ShipX processes personal data under one or more of the following legal bases: your consent (particularly for marketing and optional services); the necessity of processing to fulfill contractual obligations (such as delivering shipments or processing payments); compliance with legal obligations (such as tax records or lawful authority requests); and our legitimate interests in operating and securing our platform, provided those interests do not override your rights and freedoms.

We do not sell or rent your personal information to third parties. We may share your data with: affiliated entities within our corporate group for joint operational purposes; trusted service providers including data hosting companies, IT support providers, analytics vendors, payment processors, AI service providers, and logistics partners who assist us in delivering services; law enforcement or regulatory bodies when required by law; and successor entities in the event of a merger, acquisition, or sale of assets.

8. Data Security

ShipX employs administrative, technical, and physical safeguards to protect your personal data from unauthorized access, alteration, or destruction. These measures include encryption, firewalls, secure data storage, restricted access protocols, and multi-tenant data isolation within our CRM systems. File uploads are processed via secure presigned URL flows directly to object storage, bypassing intermediary servers. While we strive to maintain the highest level of security, no online transmission or electronic storage method can be guaranteed to be 100 percent secure.

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Policy, including the duration of your account, the period required to comply with legal obligations, and any time necessary to resolve disputes or enforce agreements. AI-processed data such as enrichment results are cached for a maximum of 30 days unless re-triggered. Once data is no longer required, we take reasonable steps to delete, anonymize, or otherwise securely dispose of it.

10. Your Rights

Depending on your jurisdiction, you may have the right to: access the information we hold about you; request corrections to inaccurate data; demand deletion of your data (subject to lawful exceptions); restrict or object to processing; request data portability; and opt out of automated decision-making or profiling. To exercise any of these rights, contact us at info@shipx.asia.

11. International Data Transfers

Because ShipX operates across multiple regions including Vietnam, Singapore, Thailand, Malaysia, Indonesia, the Philippines, and the United States, your information may be transferred, stored, or processed outside your country of residence. We implement appropriate safeguards including standard contractual clauses where required by law.

12. Children's Privacy

ShipX is a business-to-business platform not directed to individuals under the age of sixteen. We do not knowingly collect information from minors. If we discover that a child has submitted personal information, we will promptly delete it.

13. Third-Party Links and Services

Our website may contain links to or integrate with third-party services. These third parties are independent of ShipX, and their privacy practices are not covered by this Policy. We encourage you to review their privacy policies independently.

14. Disclaimer of Liability

To the fullest extent permitted by law, ShipX Inc disclaims liability for any indirect, incidental, special, or consequential damages arising from the unauthorized access, misuse, or disclosure of data, particularly in cases beyond our reasonable control.

15. Policy Updates

This Privacy Policy may be revised from time to time. Updates will be published on this page with a revised Effective Date. Continued use of our services after such updates constitutes your acceptance of the revised terms.

16. Governing Law and Jurisdiction

This Policy is governed by the laws of Singapore. Any disputes arising from this Policy shall be subject to the exclusive jurisdiction of the courts of Singapore, unless otherwise required by applicable law.

17. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, contact us at:

ShipX Inc Email: info@shipx.asia Address: 28 Street No. 6, Bay Hien Ward, Ho Chi Minh City, Vietnam Website: https://shipx.asia